requirements. Entrepreneurs want to resolve these challenges by improving
operational efficiency, changing technology architecture, sourcing
strategies and regulatory measures. IT processes form the base of any
organization. IT process consulting helps in streamlining the processes for
meeting day-to-day challenges.
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IT process consulting is a niche service offered by IT service providers.
It includes process improvement measures that span across the entire gamut
of services from process planning to implementation, auditing to
transformation.
The strength lies in the rich experience and skills of outsourced
consultants, who have substantial experience in project management and
software engineering. These consultants have practical knowledge of
implementing effective strategies that fits best with a client's IT
environment.
IT Process Consulting Services
Service providers recommend the following services to ensure effective
deployment of a comprehensive process improvement program in an
organization:
1. *Analysis:* Process analysis helps an organization to understand the
current state of various IT practices. It helps in finding out gaps in the
technology model with expert inputs from outsourced consultants. Key inputs
to the current state analysis comprise business and IT objectives, best
industry practices and business models. In addition, service providers
assess these practices from time to time. In gap analysis, service
providers explore the improvement areas and recommend adequate changes to
an organization.
2. *Process Improvement Planning:* This methodology includes three key
phases, which are Analyze, Prioritize and Plan.
- *Analyze:* In this phase the status of the process improvement is
evaluated by studying various inputs and identifying the desired state of
the process with reference to business models or standards.
- *Prioritize:* This phase includes prioritization of objectives,
identifying opportunities, evaluating the approach and detailing the plan.
- *Plan:* On the basis of the outcome of the above phases, the strategic
plan is decided which usually includes estimating the effort, identifying
budgets, resources and deciding timelines.
3. *Measurement Outline:* By measuring IT process, an organization gains
insight of its performance. Service providers implement a goal-driven
approach to define and deploy the right measurement framework in IT
organizations.
4. *Implementation Support*: Service providers partner with clients in
their internal process improvement initiatives. Outsourced consultants
simplify implementation and reduce the pain points of a process.
5. *Audits and Valuations:* This segment refers to compliance and
efficiency of the process, tools, people and their interactions. Audits and
valuations assist as quality indicators of process implementation across an
IT organization. With years of experience and know-how, outsourced
consultants conduct audits and assessments.
6. *Transformation Management:* Outsourced consultants help organizations
drive change, by deploying appropriate proactive measures. This includes
steps such as obtaining senior management insights, developing IT
strategies, implementing the latest technology, etc. Transformation
management is the main focus for organizations who want to improve their IT
processes.
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